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Returns & Refunds Policy

Received a damaged item? Please reach out to our Customer Service Team.

  • Customer Service Email: support@swim-elite.com

  • We'll get back to you within 24 hours.

If you are not happy with your purchase, please contact us and we will be happy to REFUND or EXCHANGE your order no questions asked. Our refund policy lasts 30 days.

After we have issued the refund, it will take up to 3 business days for the funds to be placed back on your credit card or Paypal account.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

We do not use RETURNS but you can rely on our promise that any item that created your will for returning it will be REFUNDED or EXCHANGED. Please do not send your purchase back to the manufacturer.


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